Terms of Business

Fluxo UK Terms of Business
Last updated: October, 2025

1. Overview
These Terms of Service (“Terms”) form a legally binding agreement between you (“User,” “Company,” or “Host”) and Fluxo UK Ltd (“Fluxo,” “we,” “us,” or “our”), a company incorporated in England and Wales with registered number [insert number] and registered office at [insert address]. Fluxo operates an online platform and related services (the “Platform”) that enable Hosts to list workspaces and Users to discover and book those spaces, and Fluxo also acts as an introducing intermediary/broker in the U.K. By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

2. Key Definitions
User: Any individual or organisation using the Platform to browse, book, or manage workspace access.
Company: A User that is a business or organisation (e.g., team/enterprise bookings, “Base” arrangements).
Host: Any individual or organisation offering a Space via the Platform.
Space: Any workspace, office, desk, meeting room, studio, event area, or similar environment.
Instant Booking: A booking confirmed automatically via the Platform (e.g., passes, ad-hoc rooms).
Base Booking: A recurring or longer-term arrangement (typically monthly) between a Host and a User/Company.
Event Booking: A one-off or time-limited private hire (events, large meetings, venue hire).
Booking Amount: The total amount payable by a User for a Space, including Host charges, taxes, fees, or surcharges.
Platform Fees: Fees charged by Fluxo to Users and/or Hosts for access to and use of the Platform and related services.
Continuation Fee: A fee on renewals, extensions, or continued arrangements only where Fluxo continues to manage billing, payments, or account support for the renewed term.
Introduced User: A User first introduced to a Host via the Platform (e.g., enquiry, viewing, tour, message, or booking).
Space Agreement: The agreement between Host and User/Company governing use/occupancy of a Space.
Stripe: Fluxo’s payment processor (including Stripe Connect) used to process payments and payouts.

3. Fluxo’s Role and Relationship of the Parties (U.K.)
3.1 Intermediary Services. In the United Kingdom, Fluxo provides an online platform and acts as an introducing intermediary facilitating discovery, introductions, coordination, and (where requested) commercial discussions between Hosts and Users/Companies, and providing Platform and payment facilitation services (the “Services”).
3.3 Payment Facilitation; Limited Collection Agent. For Platform-processed bookings, Host appoints Fluxo (and Stripe) as Host’s limited payment collection agent to collect amounts from Users and remit payouts to Host, net of amounts due under these Terms. This limited agency ends automatically after the relevant settlement. For U.K. Base/Event bookings, Fluxo UK Ltd may invoice and/or collect fees as broker/intermediary.
3.4 Not a Bank, Escrow, or Payment Institution. Fluxo is not a bank, escrow, or authorised payment institution. Payments are processed by third-party processors (including Stripe) under their terms. Funds collected for settlement may be held by such processors in pooled or custodial accounts pending payout.
3.5 No Control or Warranty Over Spaces or Conduct. Hosts alone control, operate, and maintain Spaces and are responsible for compliance with health, safety, building, accessibility, licensing, and other applicable laws. Fluxo does not warrant Space condition, suitability, legality, availability, amenities, or the conduct of Hosts/Users.
3.6 Identity and Compliance Checks. Fluxo may (but is not obligated to) undertake identity, AML/sanctions, or other checks via third parties. Fluxo does not guarantee the outcome or accuracy of any checks.
3.7 Third-Party Services. The Platform may integrate third-party services (e.g., Stripe, calendars, CRM, access control). Those services are provided under their own terms and privacy policies. Fluxo does not warrant third-party services.
3.8 Professional Advice. Fluxo does not provide legal, tax, accounting, employment, real-estate, design, or compliance advice. Parties should obtain their own advice.
3.9 Service Modifications; No SLA. Fluxo may enhance, modify, or discontinue features without notice. The Platform is provided “as is” and “as available.”
3.10 Relationship of Parties. Hosts, Users, and Companies are independent contracting parties. Nothing in these Terms creates partnership, joint venture, employment, fiduciary, or agency status between Fluxo and any party, other than the limited collection agency described in Clause 3.3.
3.11 FluxOS Operator Tools. Where a Host uses FluxOS operator tools (billing, invoicing, analytics, guest/visitor tools), additional FluxOS service terms and fees apply (Section 11). FluxOS usage does not make Fluxo a party to any Space Agreement.
3.12 Office Matching & Support (U.K.). Fluxo may provide office-matching and support (curated shortlists, coordination of viewings, guidance, and—where requested—assistance with commercial terms). Such assistance is part of Fluxo’s intermediary/broker services and does not make Fluxo a party to the Space Agreement.
3.13 Support Standard (U.K.). Fluxo will use reasonable endeavours to provide support during U.K. business hours (Monday to Friday, excluding public holidays) for issues relating to access, billing, and booking administration. No specific service levels or uptime guarantees are provided.

4. Eligibility; Accounts
You must be at least 18 and have capacity to contract. Provide accurate, complete registration information and keep it updated. You are responsible for all activity under your account and for safeguarding credentials.

5. Host Obligations
Hosts agree to: (a) provide accurate listing content, pricing, availability, rules, and restrictions;
(b) ensure Spaces are safe, legally compliant, and work-ready;
(c) honour confirmed bookings and provide access as described;
(d) maintain appropriate and adequate insurances for the Space and its activities (including public/commercial liability and, where applicable, employer’s liability) and provide proof of such cover on request;
(e) comply with equality, health/safety, privacy, employment, and licensing laws;
(f) maintain price parity—pricing on Fluxo must be commercially no less favourable than for the same Space/date offered elsewhere;
(g) disclose any additional requirements (IDs, waivers, approvals);
(h) promptly inform Fluxo of off-platform conversions with Introduced Users per Section 12.

6. User/Company Obligations
Users/Companies agree to: (a) use Spaces lawfully and follow Host rules/building policies; (b) pay Booking Amounts via the Platform; (c) refrain from hazardous, illegal, or nuisance activities; (d) accept responsibility for damages they cause; (e) not circumvent Fluxo to avoid fees (Section 12).

7. Bookings, Charges, and Continuation
7.1 Instant Bookings (Pass/Space)
(a) Charge Capture. Full payment is collected at booking via Stripe.
(b) Platform Fees. Fluxo charges Platform Fees to Users and/or Hosts as displayed at checkout or in Host onboarding. Platform Fees are non-refundable once a booking is confirmed, except where caused by Host cancellation or error.
(c) Payouts. Payouts to Hosts are remitted monthly, net of Platform Fees, processing charges, chargebacks, refunds, and adjustments.
(d) No Off-Platform Payments. For Instant Bookings, the User must pay and the Host must accept all amounts through the Platform. Requesting, directing, or accepting off-Platform payment for an Instant Booking is a material breach and may result in cancellation, withholding of payouts, and account action.
7.2 Base Bookings (Longer-Term)
(a) Recurring Billing. Unless otherwise stated, Base Bookings bill monthly via Stripe or as agreed between Host and Company (User). For U.K. Bases where Fluxo UK Ltd is engaged as intermediary, Fluxo may issue invoices or manage collection.
(b) Contract Governance; Fluxo’s Role. Renewal, extension, and termination of any Base Booking are governed solely by the Space Agreement between Host and Company. Fluxo is not a party and does not grant, deny, or interpret those rights. For billing purposes only, Fluxo will implement changes upon (i) joint written instructions from Host and Company, or (ii) clear written evidence of the effective date under that Space Agreement. Absent such instructions or evidence, billing continues under the last undisputed settings.
(c) Billing Instructions & Evidence. To implement a stop, renewal, or change, Fluxo requires billing instructions from both parties or clear documentary evidence (e.g., termination notice or countersigned variation). Fluxo may rely on Platform-configured terms (notice periods, renewal settings) if no contrary evidence is provided.
(d) Cut-Offs; Proration. If valid instructions/evidence reach Fluxo ≥ 3 business days before the next billing date, Fluxo will prorate from the effective termination/change date. If received later, Fluxo may process the scheduled charge and apply pro-rata credits/refunds in the next cycle, subject to processor limits.
(e) Party Disputes. If Host and Company disagree on termination or effective dates, Fluxo may (1) continue billing per the last undisputed terms, or (2) pause future cycles and hold funds/net credits until resolved. Fluxo is not liable for disputed amounts between Host and Company.
(f) Default Auto-Renew. If a Base is configured to auto-renew, the Platform will clearly disclose renewal terms at purchase and send renewal reminders where legally required. You may disable auto-renew in your account or by written notice per the Space Agreement. Absent contrary instructions/evidence, billing continues per the last cycle.
(g) Fee Adjustments. If the Base changes (price, size, term), Platform Fees and any applicable Continuation Fee adjust pro-rata from the effective change date.
7.3 Event Bookings (Venue Hire / Large Meetings)
(a) Payment Timing. Unless otherwise stated, Event Bookings are paid in full at booking.
(b) Cancellation Schedule.
• Cancel 14+ days before event: full refund minus fees.
• Cancel 7–14 days: 50% refund.
• Cancel <7 days: no refund.
7.4 Renewals and Continuation Fee
For renewals, extensions, or recurring arrangements managed through Fluxo, a Continuation Fee applies. The fee is charged only where Fluxo continues to manage billing, payments, or account support for the renewal term.
7.5 Deposits & Pre-Authorisations
(a) Applicability. Certain Listings may require either (i) a refundable Deposit or (ii) a card Pre-Authorisation (together, the “Security Amount”). Any requirement and amount will be disclosed on the Listing and at checkout.
(b) Roles. Fluxo acts solely as the Host’s limited payment collection agent for any Security Amount processed through the Service. Fluxo is not a landlord, broker, insurer, escrow agent, trustee, or regulated custodian, and no interest accrues on any Security Amount it processes.
(c) Base (longer-term) Bookings. For Base arrangements, the Deposit amount, holding, use, and return are governed by the Space Agreement between Host and Company. The Host collects and holds any Base Deposit. At the Host’s request, Fluxo may process the initial collection and remit funds to the Host; Fluxo does not hold or adjudicate Base Deposits.
(d) Instant/Hourly/Events. For these bookings, the Host may require either a refundable Deposit (captured charge) or a card Pre-Authorisation.
(i) Release – No Claim. If no Claim (a written request with supporting evidence of chargeable loss) is received within 48 hours after the booking ends, Fluxo will refund a Deposit or release a Pre-Authorisation within 5 Business Days.
(ii) Claims limited to Security Amount. If the Host submits a timely Claim with reasonable evidence of chargeable loss (including damage, excessive cleaning, overtime/unauthorised use, missing keys/access devices, or repair/replacement of fixtures, furniture, or equipment), Fluxo may, in its reasonable discretion as the Host’s limited agent, apply or capture up to the Security Amount and release any remainder. Fluxo’s role is administrative and limited to funds it holds; Fluxo does not adjudicate disputes beyond the Security Amount.
(e) Excess / Shortfall. If alleged loss exceeds the Security Amount, the Host and Company must resolve the balance under the Space Agreement and applicable law.
(f) Chargebacks & Set-off. The Company authorises Fluxo to recover any negative balances or chargebacks arising from Security Amount captures via the Payment Method on file or by set-off against future payouts.
(g) Card-Network Rules. Authorisation windows and capture timelines are subject to card-network/processor rules. Where a Pre-Authorisation cannot be maintained for the required period, Fluxo may use a captured, refundable Deposit instead.
(h) Priority. As between Host and Company, any Base Deposit terms in the Space Agreement control. As between the parties and Fluxo, this Clause 7.5 controls.

8. Taxes, Pricing, Currency, and Fee Schedules
8.1 VAT and Taxes. Fluxo’s fees are exclusive of VAT, which will be added at the prevailing rate where applicable. Hosts are responsible for taxes on payouts and for any statutory invoicing/receipting obligations for Space charges. Fluxo UK Ltd may issue VAT invoices for Fluxo’s fees.
8.2 Currency and FX. Transactions are processed in the currency shown at booking. Where conversion occurs, processor rates and fees apply.
8.3 Price Parity. Host pricing on Fluxo must be commercially no less favourable than for the same Space and conditions offered via Host’s own channels or other marketplaces.
8.4 Fees; Fee Schedules; Changes.
(a) Incorporation by Reference. The fees applicable to the Services (including commissions, user fees, processing charges, and minimums) are set out in the Fluxo Fee Schedule (U.K.) (the “U.K. Fee Schedule”). The U.K. Fee Schedule is incorporated into and forms part of these Terms.
(b) Display & Checkout. For Instant Bookings, any user-side fees are disclosed at checkout before payment. For Hosts, applicable fees are disclosed in Host onboarding and/or the U.K. Fee Schedule.
(c) Updates. Fluxo may update the U.K. Fee Schedule. Unless a shorter period is permitted by law, material changes take effect 30 days after notice (email and/or in-product). Continued use after the effective date constitutes acceptance.
(d) Negotiated Terms. If Fluxo and a Host agree different fees in a written Host Commercial Addendum (U.K.), the addendum controls for that Host’s listings; otherwise, the U.K. Fee Schedule applies.

9. Payouts; Chargebacks; Set-Off; Negative Balances
9.1 Monthly Payouts. Fluxo aggregates Host payouts monthly via Stripe Connect to the Host’s linked account (or as otherwise agreed for brokered deals).
9.2 Chargebacks/Refunds. Fluxo may offset refunds, chargebacks, penalties, or other amounts against payouts. If chargebacks exceed available funds, Fluxo may charge the Host’s linked payment method or invoice the Host. Hosts must timely provide reasonable evidence to contest chargebacks (e.g., access logs, communications, rules acknowledgments, check-in records). Failure to cooperate may result in permanent set-off against future payouts.
9.3 Set-Off and Negative Balances. If a Host balance becomes negative, Fluxo may net against future payouts, debit a payment method, or issue an invoice payable within 10 days. Late amounts may accrue interest at 4% per annum above the Bank of England base rate, accruing daily until paid in full, and you agree to reimburse Fluxo’s reasonable collection costs, including legal fees.

10. Cancellations and Refunds (General)
10.1 Instant Bookings.
• User cancels 48+ hours before scheduled start: full refund (minus fees).
• User cancels within 48 hours of scheduled start: non-refundable.
• Host cancels: full refund to User; Host payout for that booking is withheld/reversed.
10.2 Events. As per 7.3(b).
10.3 Bases. As per 7.2 (billing implementation reflective of the Space Agreement).
10.4 Effect on Fluxo Fees. If a booking is fully refunded, Fluxo’s Platform Fees for that booking are reversed. For partial refunds, Fluxo’s fees reduce pro-rata to the net amount actually collected. Continuation Fees for renewed terms are pro-rata cancellable if the renewed term ends early.
10.5 Consumers. Nothing in these Terms affects statutory rights of consumers under U.K. law. Certain consumer cancellation rights may not apply to time-specific or date-specific bookings.

11. FluxOS Operator Tools (U.K.)
11.1 Scope. FluxOS may include invoicing, recurring billing, analytics, guest/visitor tools, and related operator features.
11.2 Fees. Unless otherwise agreed, Fluxo charges 5% monthly processing on amounts FluxOS bills/collects (or 5% total on one-off invoices, optionally split between Host and User).
11.3 Data Ownership and Export. Host-provided operational data remains Host’s; platform metadata and derived analytics belong to Fluxo. Upon termination and upon request, Fluxo will provide a reasonable export of core transactional records within 30 days, subject to settlement of amounts due.
11.4 No SLA. FluxOS is provided on a commercially reasonable efforts basis without uptime or results warranties.

12. Lead Attribution & Non-Circumvention
12.1 Introduced Users. An Introduced User is any person or organisation first contacting a Host, arranging a viewing or tour, or making a booking for a Space via the Platform.
12.2 Continuation of Dealings. If, within 12 months of the latest of (i) introduction, (ii) viewing/tour, or (iii) last booking via the Platform, a Host enters into any direct agreement or arrangement with an Introduced User for the same or a substantially similar Space, the Host must promptly notify Fluxo in writing and pay the applicable Platform or Continuation Fees as though the transaction had been completed through the Platform.
12.3 Fee Invoicing. Upon notice or reasonable discovery of such arrangement, Fluxo may issue an invoice for the applicable fee, which the Host must pay within 30 days. Fluxo’s determination of whether an Introduced User relationship exists will be made in good faith and based on reasonable evidence.
12.4 Recordkeeping. Hosts must retain sufficient records of Introduced User communications and agreements for at least 12 months from the last relevant introduction or booking and, upon reasonable request, provide summary confirmation to Fluxo. Fluxo will not request full agreements or pricing details except where necessary to verify compliance.

13. Listings, Content, and IP
13.1 Host Content Licence. Host grants Fluxo a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, and display listing content (including names, marks, images, descriptions) to operate and promote the Platform and the Host’s Spaces.
13.2 User Content and Reviews. Users may submit content (e.g., reviews). Users grant Fluxo a non-exclusive, worldwide, royalty-free licence to use and display such content for Platform operation. Fluxo may moderate, remove, or decline to display content at its discretion.
13.3 Notices of Infringement. If you believe content infringes IP rights, notify legal@fluxo.work with sufficient detail; Fluxo may remove or disable access consistent with applicable law.
13.4 Brand Publicity. Fluxo may identify Hosts and Companies by name and logo as Platform participants (site, decks, case studies). Opt-out by written notice.
13.5 Host IP Indemnity. Host will indemnify Fluxo against third-party claims alleging that Host-submitted listing content (including images, logos, and descriptions) infringes intellectual property rights, except to the extent caused by Fluxo’s modifications. Liability under this clause is capped at the Platform or Brokerage Fees paid by Host to Fluxo in the 12 months preceding the claim.

14. Prohibited Uses
You may not: (a) violate laws or third-party rights; (b) misrepresent identity or payment info; (c) engage in fraud, money laundering, or sanctions violations; (d) interfere with Platform operations, security, or data; (e) reverse engineer or scrape; (f) use Spaces for hazardous, illegal, or nuisance activities.

15. Privacy and Data
15.1 Controller/Processor. For U.K. Users and Hosts, Fluxo UK Ltd acts as data controller for core Platform operations. Fluxo group companies may act as processors.
15.2 Legal Bases & Transfers. Processing is described in the Privacy Policy. Where personal data is transferred outside the U.K., appropriate safeguards (e.g., UK IDTA or SCCs) are used.
15.3 Sub-Processors. Stripe and other sub-processors used to provide the Services are listed in the Privacy Policy; Fluxo remains responsible for their performance.

16. Disclaimers; Limitation of Liability
16.1 As-Is. The Platform is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law.
16.2 No Warranties as to Spaces. Fluxo does not warrant the quality, condition, safety, legality, or availability of any Space.
16.3 Liability Cap. Subject to 16.5, Fluxo’s aggregate liability to you arising out of or relating to the Services is limited to the total Platform/Brokerage Fees paid by you to Fluxo in the 12 months preceding the event giving rise to the claim.
16.4 Exclusion of Certain Damages. Fluxo is not liable for indirect, incidental, punitive, special, or consequential losses (including loss of profits, revenue, data, or goodwill).
16.5 Consumers. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Your statutory rights are not affected.

17. Indemnity
You will indemnify Fluxo and its officers, directors, employees, and agents against claims arising out of: (a) your breach of these Terms; (b) your use of the Platform or a Space; or (c) your breach of law or third-party rights.

18. Suspension; Termination; Survival
Fluxo may suspend or terminate access for breach, risk, or compliance reasons. You may close your account at any time. Sections intended to survive (including fees owed, attribution, audit, IP licences, disclaimers, limitations, indemnities, governing law) survive termination.

19. Governing Law and Jurisdiction
These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

20. Modifications to Terms
Fluxo may update these Terms with 30 days’ notice (email or in-product). Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Platform before the changes take effect.

21. Notices; Electronic Communications
You consent to receive notices electronically. Fluxo may deliver notices via email, the Platform, or your account. Maintain a valid email address.

22. Assignment
Fluxo may assign these Terms to an affiliate or successor by merger, acquisition, or asset sale. You may not assign without Fluxo’s prior written consent.

23. Force Majeure
Fluxo is not liable for delay or failure caused by events beyond its reasonable control, including acts of God, war, terrorism, labour disputes, internet or power failures, or government actions.

24. Severability; Waiver; Entire Agreement; Order of Precedence
If any provision is invalid or unenforceable, the remainder remains in effect. No waiver is effective unless in writing. These Terms and the Privacy Policy are the entire agreement regarding the Services and supersede prior understandings. Each party acknowledges that it has not relied on any statement, promise or representation not expressly set out in these Terms. In case of conflict, (i) these Terms govern over marketing/help content; (ii) a written, executed addendum (if any) controls over these Terms.

25. Contact
Fluxo UK Ltd
Registered number:
Registered office: 85 Great Portland St, London, W1W 7LT
Legal: legal@fluxo.work

26. Confidentiality
Each party (“Recipient”) may receive non-public information of the other party (“Discloser”) that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Recipient will (a) use Confidential Information only to perform or receive the Services; (b) not disclose it to third parties except to its affiliates, employees, professional advisers, and contractors who need to know it and are bound by confidentiality obligations; and (c) protect it using reasonable measures. Confidential Information excludes information that is (i) publicly available without breach; (ii) already known to Recipient without duty of confidentiality; (iii) independently developed by Recipient without use of Discloser’s Confidential Information; or (iv) disclosed under legal compulsion, provided Recipient gives reasonable notice (where lawful) and cooperates with Discloser’s efforts to seek protective treatment. This clause survives termination.

27. Anti-Bribery, Modern Slavery, and Sanctions
Each party represents and warrants that it will comply with applicable anti-bribery and corruption laws (including the Bribery Act 2010), modern slavery laws (including the Modern Slavery Act 2015), and applicable sanctions and export control laws. Neither party will engage in any activity that would cause the other party to be in breach of such laws. Fluxo may suspend or terminate the Services immediately for any suspected breach of this clause.

28. Third-Party Rights
Except as expressly stated, no person other than a party has any right to enforce any term of these Terms under the Contracts (Rights of Third Parties) Act 1999.